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Dec 05, 2025
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MGMT 36100 - Operations Management
Credit Hours: 3.00. Operations Management (OM) is an area of business concerned with the production of goods and services. It involves the responsibility of ensuring that business operations are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements. The course covers five major OM topics: process analysis, process variability, quality management, inventory management, and supply chain management. The course aims to provide a working knowledge of the vocabulary of OM, to help students develop an ability to design, improve, and manage processes by answering the questions: What are the components of a process? How should various process parameters such as capacities, output, and work-in-process inventories be calculated? What are the major opportunities for improving a process? The students get familiar with key issues (cost, quality, delivery, and flexibility) and problems (e.g., variability) facing an operations manager. At the end of the course, the students analyze operational strengths and weaknesses of a local firm, suggest some improvements of its operations and present the results.
Learning Outcomes
1. Achieve depth of understanding and application of essential content in business functional areas.
Credits: 3.00
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