CSR 28200 - Customer Relations Management

Credit Hours: 3.00. A course that provides insight into the structure and working of customer relations management and its role in business and government agency. Analysis of how consumer needs, complaints, and education are handled. Customer relations’ management in the real world and techniques used in managing customer relations toward the goal of maximizing customer satisfaction. This course has a real world focus and is more applied than the usual introductory course. Typically offered Fall Spring.

Communication

Campus

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CSR 28200 - Customer Relations Management