Healthcare Service Excellence, Post-Baccalaureate Certificate

About the Program

The graduate certificate in Healthcare Service Excellence provides students with the knowledge and skills to manage programs designed to deliver service excellence in healthcare organizations. Coursework is designed to ensure students can design high-quality service experiences for their patients and lead and implement service-oriented change programs in healthcare organizations. The certificate is designed to provide healthcare managers and leaders with the ability to effectively execute programs that provide excellent patient experiences that meet the competitive needs of the healthcare industry.

Program Website

Program Requirements

9 Credits Required

Program Learning Outcomes

Students will:

• Design service experiences to enhance patient satisfaction.
• Implement programs designed to create a service orientation and enhance employee-patient experiences.
• Apply organizational behavior theories and leadership skills to transform patient-oriented service experiences in healthcare organizations.

Graduate Programs Disclaimer

• The student is ultimately responsible for knowing and completing all degree requirements. Students should consult with their advisor/department for more information.
• Not all graduate programs may be actively recruiting students and course modality availability may vary. 
• Please refer to the Explore Graduate Programs website for a list of currently available graduate programs.
• Transfer credit policy: Credits earned for graduate study at other universities (both domestic and international) may be applied toward an advanced degree. Only credit hours associated with graduate courses for which grades of B- or better were obtained will be eligible for transfer. Any additional conditions under which credit transfers may be made are determined by the various departments.
• Comparative information about Purdue University and other U.S. educational institutions is also available through the College Navigator tool, provided by the National Center for Education Statistics, and through the U.S. Department of Education College Scorecard.